Knowledge Networks: Innovation through Communities of Practice

Editors, Paul Hildreth and Chris Kimble
Publisher, Idea Group Publishing
Hard cover ISBN: 159140200X Soft cover ISBN: 1591402700

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Table of contents

The following is the table of contents for the book. To view an abstract of a chapter click on the chapter name, to view a biography of the author, click on the authors name. Clicking on the title "Knowledge Networks: Innovation through Communities of Practice" at the top of the page will always return you to the home page.

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• Preface

• Introduction

Section 1: Communities of Practice

• Chapter 1 - UNDERSTANDING THE BENEFITS AND IMPACT OF COMMUNITIES OF PRACTICE
  Michael A. Fontaine, IBM Institute for Knowledge-based Organizations, USA
  David R. Millen, IBM Research Collaborative User Experience Group, USA

• Chapter 2 - OVERCOMING KNOWLEDGE BARRIERS WITH COMMUNITIES OF PRACTICE: LESSONS LEARNED THROUGH PRACTICAL EXPERIENCE
  Eric L. Lesser, IBM Institute for Knowledge-based Organizations, USA
  Michael A. Fontaine, IBM Institute for Knowledge-based Organizations, USA

• Chapter 3 - CULTIVATING A COMMUNITY OF PRACTICE BETWEEN BUSINESS AND IT
  Valerie A. Martin, Tally Hatzakis and Mark Lycett, Brunel University, UK

• Chapter 4 - THE PARADOX OF COMMUNITIES OF PRACTICE: KNOWLEDGE SHARING BETWEEN COMMUNITIES
  Donald Hislop, University of Sheffield, UK

Section 2: Communities of Practice and Knowledge Management

• Chapter 5 - INVESTIGATING THE INFLUENCE THAT MEDIA RICHNESS HAS ON LEARNING IN A COMMUNITY OF PRACTICE: A CASE STUDY AT ØRESUND BRIDGE
  Andrew Schenkel, Stockholm School of Economics, Sweden

• Chapter 6 - COPS FOR COPS: MANAGING AND CREATING KNOWLEDGE THROUGH NETWORKED EXPERTISE
  Maarten de Laat, University of Nijmegen/IVLOS, Utrecht University, Netherlands
  Wim Broer, Police Education and Knowledge Centre, Netherlands

• Chapter 7 - COMMUNITIES OF PRACTICE IN THE ROYAL NATIONAL LIFEBOAT INSTITUTION
  Roger Kolbotn, Norwegian Directorate for Civil Defence and Emergency Planning, Norway

• Chapter 8 - INNOVERSITY IN COMMUNITIES OF PRACTICE
  Susanne Justesen, Innoversity Network, Denmark

• Chapter 9 - USER NETWORKS AS SOURCES OF INNOVATION
  Anders Lundkvist, Stockholm University, Sweden

• Chapter 10 - BUILDING CUSTOMER COMMUNITIES OF PRACTICE FOR BUSINESS VALUE: SUCCESS FACTORS PROFILED FROM SABA SOFTWARE AND OTHER CASE STUDIES
  Brook Manville, Saba Software, USA

Section 3: Community of Practice Development

• Chapter 11 - CREATING A MULTI-COMPANY COMMUNITY OF PRACTICE FOR CHIEF INFORMATION OFFICERS
  John Moran, Global Gateways, Inc, USA
  Lee Weimer, Weimer Collaborative, USA

• Chapter 12 - VIABLE COMMUNITIES WITHIN ORGANIZATIONAL CONTEXTS: CREATING AND SUSTAINING VIABILITY IN COMMUNITIES OF PRACTICE AT SIEMENS AG
  Benjamin Frost and Stefan Schoen, Siemens AG, Germany

• Chapter 13 - BEST PRACTICES: DEVELOPING COMMUNITIES THAT PROVIDE BUSINESS VALUE
  Wesley C. Vestal and Kimberly Lopez, American Productivity and Quality Center, USA

• Chapter 14 - BUILDING SUSTAINABLE COMMUNITIES OF PRACTICE
  Bronwyn Stuckey, The University of Wollongong, Australia
  John D. Smith, Learning Alliances, USA

• Chapter 15 - HOW INFORMATION TECHNOLOGIES CAN HELP BUILD AND SUSTAIN AN ORGANIZATION'S COMMUNITIES OF PRACTICE: SPANNING THE SOCIO-TECHNICAL DIVIDE?
  Laurence Lock Lee, CSC Alliances and Innovation Services, Australia
  Mark Neff, CSC Knowledge Program, USA

• Chapter 16 - BUILDING A COMMUNITY OF PRACTICE: TECHNOLOGICAL AND SOCIAL IMPLICATIONS FOR A DISTRIBUTED TEAM
  Pete Bradshaw, Stephen Powell and Dr Ian Terrell, Ultralab, Anglia Polytechnic University, UK

• Chapter 17 - FACILITATOR TOOLKIT FOR BUILDING AND SUSTAINING VIRTUAL COMMUNITIES OF PRACTICE
  Lisa Kimball and Amy Ladd, Group Jazz, USA

• Chapter 18 - THE USE OF INTRANETS: THE MISSING link BETWEEN COMMUNITIES OF PRACTICE AND NETWORKS OF PRACTICE?
  Emmanuelle Vaast, Long Island University, USA

Section 4: Moving CoPs Forward

• Chapter 19 - EXTENDING RICHNESS WITH REACH: PARTICIPATION AND KNOWLEDGE EXCHANGE IN ELECTRONIC NETWORKS OF PRACTICE
  Robin Teigland, Stockholm School of Economics, Sweden
  Molly McLure Wasko, Florida State University, USA

• Chapter 20 - TRUSTING THE KNOWLEDGE OF LARGE ONLINE COMMUNITIES: STRATEGIES FOR LEADING FROM BEHIND
  John S. Storck, Boston University School of Management, USA
  Lauren E. Storck, Harvard Medical School and Boston University Gerontology Center, USA

• Chapter 21 - DOUBLE AGENTS: VISIBLE AND INVISIBLE WORK IN AN ONLINE COMMUNITY OF PRACTICE
  Dr Elisabeth Davenport, Napier University, UK

• Chapter 22 - CULTIVATING A PUBLIC SECTOR KNOWLEDGE MANAGEMENT COMMUNITY OF PRACTICE
  Shawn Callahan, IBM Australia Limited, Australia

• Chapter 23 - CLICK CONNECT AND COALESCE FOR NGOS: EXPLORING THE INTERSECTION BETWEEN ONLINE NETWORKS, COPS AND EVENTS
  Nancy White, Full Circle Associates, USA

• Chapter 24 - WHERE DID THAT COMMUNITY GO? - COMMUNITIES OF PRACTICE THAT "DISAPPEAR"
  Patricia Gongla, IBM Global Services, USA
  Christine R. Rizzuto, NY Software Industry Association (NYSIA) / Project Management Institute (PMI), USA

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