Brook Manville is Chief Learning Officer and Customer Evangelist of Saba, a California based company that is the leading provider of "e-learning infrastructure" and human capital management solutions. At Saba, Brook has responsibility for Saba's thought leadership, customer communities, advisory groups, organizational development and several external strategic initiatives. Prior to coming to Saba, Brook held various positions at McKinsey and Co. from 1987 to 1999; he was elected partner in 1994, specializing in organizational development and knowledge-related strategy. At McKinsey, Brook consulted to several Fortune 500 companies in these areas. In the earlier part of his McKinsey career, he helped lead McKinsey's original Knowledge Management program and went on to become McKinsey's first Director of Knowledge Management, as well as their CIO between 1991 and 1994. Brook's earlier professional career was a mix of technology, communications and education. Trained as a historian, Brook was originally on the Faculty of Arts and Sciences at Northwestern University (Chicago) and later entered business as a freelance journalist and then a business/technology analyst at CBS, Inc. Brook holds a Ph.D. in history from Yale (1979) and undergraduate degrees in classics from Oxford (1975) and Yale (1972).
Chapter 10 - BUILDING CUSTOMER COMMUNITIES OF PRACTICE FOR BUSINESS VALUE: SUCCESS FACTORS PROFILED FROM SABA SOFTWARE AND OTHER CASE STUDIES