Laurence Lock Lee is currently a Principal Knowledge Management Consultant with CSC in Australia. He has consulted widely to both private and public sector clients on most aspects of KM, but with a specialisation around Communities of Practice, Knowledge Audits and Social Network Analysis processes. Before joining CSC in 2000, he was employed by BHP, a major global resources company, where he was the Enterprise KM Practice Lead for their IT company. Laurence has been working in the Knowledge Systems field now for close to 20 years, having previously led BHP's corporate research in the areas of Artificial Intelligence, Knowledge Based Expert Systems and Human Computer Interaction from the early 1980s. He holds degrees in Metallurgy (Hons), Computer Science and Business Administration. He has published and presented over 25 papers in conferences, books and journals on the above topics.
Chapter 15 - HOW INFORMATION TECHNOLOGIES CAN HELP BUILD AND SUSTAIN AN ORGANIZATION'S COMMUNITIES OF PRACTICE: SPANNING THE SOCIO-TECHNICAL DIVIDE?