Kimberly Lopez is a Senior KM Consultant for the KM practice area at APQC's International Benchmarking Clearinghouse. In her role over the last five years, Kimberly has worked extensively in designing Knowledge Management strategy, methodologies and approaches for organizations such as Dow Corning, Compaq, Hewlett-Packard and Lockheed Martin. She is also responsible for APQC's global partnership with Knowledge Dynamics Initiative, a subsidiary of Fuji-Xerox providing KM consulting services to the Asia-Pacific region. Recently, Ms. Lopez served as Subject Matter expert for APQC's Using KM to Drive Innovation consortium benchmarking study. In addition to being a contributing author to APQC's Knowledge Management publications, she authored "How to Measure the Value of Knowledge Management" and "Communicating Success at Compaq" for KM Review.
Chapter 13 - BEST PRACTICES: DEVELOPING COMMUNITIES THAT PROVIDE BUSINESS VALUE